{"id":51219,"date":"2020-09-24T17:55:02","date_gmt":"2020-09-24T17:55:02","guid":{"rendered":"https:\/\/mexxusmedia.com\/soutien\/"},"modified":"2025-03-13T17:46:25","modified_gmt":"2025-03-13T17:46:25","slug":"soutien","status":"publish","type":"page","link":"https:\/\/mexxusmedia.com\/fr\/soutien\/","title":{"rendered":"Soutien"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ fullwidth=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_fullwidth_slider use_bg_overlay=\u00a0\u00bboff\u00a0\u00bb use_text_overlay=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb content_width=\u00a0\u00bb100%\u00a0\u00bb custom_padding=\u00a0\u00bb80px||80px||false|false\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb auto=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_slide heading=\u00a0\u00bbSoutien de votre h\u00e9bergement web\u00a0\u00bb use_bg_overlay=\u00a0\u00bboff\u00a0\u00bb use_text_overlay=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh1″ header_font=\u00a0\u00bbMontserrat|700|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbleft\u00a0\u00bb header_font_size=\u00a0\u00bb60px\u00a0\u00bb body_font_size=\u00a0\u00bb28px\u00a0\u00bb background_color=\u00a0\u00bbrgba(0,0,0,0.53)\u00a0\u00bb background_enable_color=\u00a0\u00bbon\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/mexxusmedia.com\/wp-content\/uploads\/2020\/12\/client-center.jpg\u00a0\u00bb background_enable_image=\u00a0\u00bbon\u00a0\u00bb background_blend=\u00a0\u00bboverlay\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_bg_color=\u00a0\u00bb#0c71c3″ button_border_color=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb button_border_radius=\u00a0\u00bb50px\u00a0\u00bb button_alignment=\u00a0\u00bbleft\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb60px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb33px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_transition=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n

Soutien technique rapide 24×7<\/p>\n

[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.27.4″ custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb20px|0px|20px|0px|true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb2_3,1_3″ module_class=\u00a0\u00bbreverse-columns-mobile\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_3″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbRoboto|300|||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#000000″ text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb header_2_font_size=\u00a0\u00bb20px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Communiquer avec notre soutien technique pour votre service d’h\u00e9bergement web<\/h2>\n

Pour nous aider \u00e0 traiter plus rapidement votre demande, s’il vous pla\u00eet remplir tous les champs ci-dessous.<\/p>\n

[\/et_pb_text][ba_alert icon=\u00a0\u00bb||fa||900″ title=\u00a0\u00bbNoter:\u00a0\u00bb description=\u00a0\u00bb<\/p>\n

Pour raisons de s\u00e9curit\u00e9 seulement l’adresse courriel enregistr\u00e9 sur votre compte peut communiquer avec nous dans ce formulaire. Vous pouvez \u00e9galement vous connecter \u00e0 votre compte et soumettre votre demande en utilisant notre espace client.<\/p>\n

\u00a0\u00bb alert_type=\u00a0\u00bbinfo\u00a0\u00bb icon_size=\u00a0\u00bb48px\u00a0\u00bb icon_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_spacing=\u00a0\u00bb15px\u00a0\u00bb dismiss_size=\u00a0\u00bb2rem\u00a0\u00bb dismiss_color=\u00a0\u00bb#3979ff\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_font=\u00a0\u00bb|700|||||||\u00a0\u00bb title_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb title_font_size=\u00a0\u00bb 16px\u00a0\u00bb body_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb body_font_size=\u00a0\u00bb 14px\u00a0\u00bb background_color=\u00a0\u00bb#354559″ hover_enabled=\u00a0\u00bb0″ border_radii_main=\u00a0\u00bbon|9px|9px|9px|9px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″][\/ba_alert][ds_gravity_forms_for_divi form_id=\u00a0\u00bbf7″ title_type=\u00a0\u00bbnone\u00a0\u00bb description_type=\u00a0\u00bbnone\u00a0\u00bb submit_button_100_width=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb form_title_font=\u00a0\u00bb|700|||||||\u00a0\u00bb fields_description_text_color=\u00a0\u00bb#0C71C3″ fields_description_font_size=\u00a0\u00bb11px\u00a0\u00bb section_break_heading_font=\u00a0\u00bb|700|||||||\u00a0\u00bb section_break_heading_text_color=\u00a0\u00bb#0C71C3″ custom_submit_button=\u00a0\u00bbon\u00a0\u00bb submit_button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb submit_button_bg_color=\u00a0\u00bb#0C71C3″ submit_button_bg_color_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb submit_button_bg_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb submit_button_bg_color__hover=\u00a0\u00bb#000000″ submit_button_bg_enable_color__hover=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n

Pour nous aider \u00e0 traiter plus rapidement votre demande, s’il vous pla\u00eet remplir tous les champs ci-dessous.<\/p>\n

Noter:<\/strong> Pour la s\u00e9curit\u00e9 de votre compte seulement l’adresse courriel enregistr\u00e9<\/strong><\/span> sur votre compte peut communiquer avec nous dans ce formulaire. Vous pouvez \u00e9galement vous connecter \u00e0 votre compte et soumettre votre demande en utilisant notre espace client<\/a>.<\/p>\n

[\/ds_gravity_forms_for_divi][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bb\u00c9tat du r\u00e9seau et serveurs\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb||fa||900″ icon_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb image_icon_width=\u00a0\u00bb71px\u00a0\u00bb content_max_width=\u00a0\u00bb100%\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.4″ header_font=\u00a0\u00bbRoboto|700|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font_size=\u00a0\u00bb22px\u00a0\u00bb body_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb body_text_align=\u00a0\u00bbcenter\u00a0\u00bb body_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb body_line_height=\u00a0\u00bb1em\u00a0\u00bb background_color=\u00a0\u00bbrgba(12,113,195,0.67)\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|true|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|30px||30px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb link_option_url=\u00a0\u00bbhttps:\/\/stats.uptimerobot.com\/zy1o1sGyBE\u00a0\u00bb link_option_url_new_window=\u00a0\u00bbon\u00a0\u00bb body_font_size_tablet=\u00a0\u00bb\u00a0\u00bb body_font_size_phone=\u00a0\u00bb16px\u00a0\u00bb body_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset1″ box_shadow_blur=\u00a0\u00bb77px\u00a0\u00bb box_shadow_spread=\u00a0\u00bb9px\u00a0\u00bb box_shadow_color=\u00a0\u00bbrgba(84,84,84,0.09)\u00a0\u00bb icon_font_size=\u00a0\u00bb71px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb background__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb background_color__hover=\u00a0\u00bbrgba(12,113,195,0.28)\u00a0\u00bb background_enable_color__hover=\u00a0\u00bbon\u00a0\u00bb icon_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb icon_color__hover=\u00a0\u00bb#0C71C3″ header_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb header_text_color__hover=\u00a0\u00bb#0C71C3″ body_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb body_text_color__hover=\u00a0\u00bb#0C71C3″]<\/p>\n

V\u00e9rifiez les pannes de r\u00e9seau et de serveur ici.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00a0\u00bbAnnonces importantes\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb||fa||900″ icon_color=\u00a0\u00bb#0c71c3″ image_icon_width=\u00a0\u00bb71px\u00a0\u00bb content_max_width=\u00a0\u00bb100%\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.4″ header_font=\u00a0\u00bbRoboto|700|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#000000″ header_font_size=\u00a0\u00bb22px\u00a0\u00bb body_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb body_text_align=\u00a0\u00bbcenter\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_line_height=\u00a0\u00bb1em\u00a0\u00bb background_color=\u00a0\u00bbrgba(12,113,195,0.12)\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|true|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|30px||30px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb link_option_url=\u00a0\u00bbhttps:\/\/www.mexxus.com\/announcements.php?language=french\u00a0\u00bb body_font_size_tablet=\u00a0\u00bb\u00a0\u00bb body_font_size_phone=\u00a0\u00bb16px\u00a0\u00bb body_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset1″ box_shadow_blur=\u00a0\u00bb77px\u00a0\u00bb box_shadow_spread=\u00a0\u00bb9px\u00a0\u00bb box_shadow_color=\u00a0\u00bbrgba(84,84,84,0.09)\u00a0\u00bb icon_font_size=\u00a0\u00bb71px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb background__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb background_color__hover=\u00a0\u00bbrgba(12,113,195,0.28)\u00a0\u00bb background_enable_color__hover=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n

Consultez nos annonces importantes ici. Les probl\u00e8mes de serveur ou pannes r\u00e9seau seront pr\u00e9sent\u00e9s ici.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00a0\u00bbBase de connaissances\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb||fa||900″ icon_color=\u00a0\u00bb#0c71c3″ image_icon_width=\u00a0\u00bb71px\u00a0\u00bb content_max_width=\u00a0\u00bb100%\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.4″ header_font=\u00a0\u00bbRoboto|700|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#000000″ header_font_size=\u00a0\u00bb22px\u00a0\u00bb body_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb body_text_align=\u00a0\u00bbcenter\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_line_height=\u00a0\u00bb1em\u00a0\u00bb background_color=\u00a0\u00bbrgba(12,113,195,0.12)\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|true|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|30px||30px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb link_option_url=\u00a0\u00bbhttp:\/\/www.mexxus.com\/knowledgebase.php\u00a0\u00bb body_font_size_tablet=\u00a0\u00bb\u00a0\u00bb body_font_size_phone=\u00a0\u00bb16px\u00a0\u00bb body_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset1″ box_shadow_blur=\u00a0\u00bb77px\u00a0\u00bb box_shadow_spread=\u00a0\u00bb9px\u00a0\u00bb box_shadow_color=\u00a0\u00bbrgba(84,84,84,0.09)\u00a0\u00bb icon_font_size=\u00a0\u00bb71px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb background__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb background_color__hover=\u00a0\u00bbrgba(12,113,195,0.28)\u00a0\u00bb background_enable_color__hover=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n

Consulter nos tutoriels en ligne et trouver des r\u00e9ponses rapides aux questions fr\u00e9quemment pos\u00e9es.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Soutien technique rapide 24x7Communiquer avec notre soutien technique pour votre service d’h\u00e9bergement web Pour nous aider \u00e0 traiter plus rapidement votre demande, s’il vous pla\u00eet remplir tous les champs ci-dessous.

\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t
\n\t\t\t\t\t
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\u00bbNoter:<\/h5>
\u00bbPour<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\u2715<\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-51219","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mexxusmedia.com\/fr\/wp-json\/wp\/v2\/pages\/51219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mexxusmedia.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mexxusmedia.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mexxusmedia.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mexxusmedia.com\/fr\/wp-json\/wp\/v2\/comments?post=51219"}],"version-history":[{"count":46,"href":"https:\/\/mexxusmedia.com\/fr\/wp-json\/wp\/v2\/pages\/51219\/revisions"}],"predecessor-version":[{"id":73105,"href":"https:\/\/mexxusmedia.com\/fr\/wp-json\/wp\/v2\/pages\/51219\/revisions\/73105"}],"wp:attachment":[{"href":"https:\/\/mexxusmedia.com\/fr\/wp-json\/wp\/v2\/media?parent=51219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}